Gaming is entertainment — it should never become a burden. AC99 is committed to giving you a healthy and safe gaming experience. Here you will find all the tools, guidance, and support you need.
Online gaming is a popular form of entertainment enjoyed by millions. Played responsibly and within healthy boundaries, it can be a genuinely fun and rewarding pastime. But when it starts to go beyond your control, that is when problems begin.
Responsible Gaming means knowing your limits, staying within them, and not letting gaming take priority over other areas of your life. AC99 believes every player deserves a gaming experience that is healthy, controlled, and enjoyable.
We want you to celebrate your wins and, when you lose, move on calmly and look forward to the next time. Keep gaming as a small, enjoyable part of your life — that is what responsible play is all about.
Key Point: Gaming is for entertainment — not as a source of income. Chasing losses by playing more is a sign of a dangerous mindset.
Set a budget before each session. Once it's gone, stop for the day.
Set a daily time limit for gaming and give yourself a break once that time is up.
"Chasing losses" — it's the most dangerous trap in problem gambling.
Gaming should never take priority over your relationships.
Keep your account details secure — gaming is strictly prohibited for anyone under 18.
AC99 provides these tools free of charge to help keep you safe
Set your own maximum deposit cap on a daily, weekly, or monthly basis.
Temporarily pause your account for anywhere between 24 hours and 30 days.
Pop-up reminders appear at set intervals to let you know how long you've been playing.
Close your account for anywhere from 6 months to permanently — available at any time.
View and review your full gaming and transaction history at any time.
Our Bangla-speaking team is always here to help with any concerns or issues you may have.
Your session will automatically end once you reach your preset loss limit.
Decide how long each gaming session will last — log out when time is up.
How to use it: Contact AC99 live chat support to set up any of the tools above. Our team is available 24/7 and ready to help.
Keep These Tips in Mind for a Healthy Gaming Experience
Set aside a dedicated gaming budget. Make sure it never comes from essential expenses or your savings.
Avoid gaming when you're feeling down or stressed. Playing on emotions clouds your judgment.
Winning and losing are both part of gaming. In the long run, the platform always holds a mathematical edge.
Set a daily gaming time limit. Always put family, work, and social life first.
If you feel your family is being harmed by your gaming, take action immediately.
If you find it hard to control your gaming, seek professional help — it is not a sign of weakness, it is a brave decision.
If you notice any of the signs below in yourself, it is time to pay attention. Be honest with yourself.
Playing again to recover a loss — this is the most dangerous warning sign.
Using money set aside for essentials or borrowed funds to play.
Withdrawing from family, friends, or work because of gaming.
Cutting back on sleep or neglecting daily responsibilities to play.
Hiding the truth about your gaming from family or friends.
Feeling irritable, anxious, or losing your temper when you cannot play.
Important: If you recognise several of the signs above in yourself, please contact AC99 support or consider self-exclusion.
Answer these questions honestly. If more than three of your answers are yes, please seek professional support.
Have you ever spent more on gaming than your planned budget?
Have you tried to stop gaming but found you could not?
Has gaming caused problems with your work, family, or studies?
Have you played more out of anger or frustration after a loss?
Have you borrowed money or sold something of value to fund your gaming?
Have family or friends ever expressed concern about your gaming?
Do you feel uneasy or anxious when you are not gaming?
Is gaming having a negative impact on your mental health?
1–2: Stay alert | 3–4: Speak with AC99 Support | 5+: Seek professional help
Self-exclusion is a powerful tool that helps you take a break from gaming on AC99 — either for a set period or permanently. It's not a sign of weakness; it's a courageous and responsible choice.
Once self-exclusion is active, you will not be able to log in to your account for the set period, and no marketing communications will be sent. This cannot be cancelled while active.
How to do it: To set up self-exclusion, reach out to AC99's 24/7 Live Chat support and mention "self-exclusion". Our team will assist you right away.
Stay in control of your budget. Once you set a deposit limit, you will never be able to deposit more than that amount.
Set a daily cap on how much you can deposit. The limit resets the following day.
Set a limit on how much you spend on gaming in total each week.
The most effective way to manage monthly spending — keep your total monthly costs within a set limit.
Reducing Your Limit: Decreasing your deposit limit takes effect immediately. Increasing it requires a 24-hour waiting period — this is intentional, and designed to protect you.