AC99 FAQ — All your questions answered, right here

No. AC99's policy allows each individual to hold only one account. Attempting to create multiple accounts using the same mobile number, email, or identity may result in all accounts being suspended and balances forfeited.

On the login page, click "Forgot Password?". Enter your registered mobile number or email to receive an OTP. Use the code to set a new password. If you run into any issues, reach out to our 24/7 live chat support.

KYC (Know Your Customer) is an identity verification process. You may be required to submit a copy of your national ID or passport before making large withdrawals. This protects your account and helps prevent fraud. Completed KYC verification also speeds up the withdrawal process.

Entering the wrong password too many times will temporarily lock your account. It will unlock automatically after a short wait. For a faster resolution, contact support and verify your identity.

The minimum age to register on AC99 is 18. Users under 18 are not permitted to create an account or play. Providing false information during age verification will result in account termination.

Yes, your mobile number can be changed. However, this requires identity verification and assistance from support. For security reasons, the process is not instant — it may take 24 to 48 hours.

Yes. If you wish to close your account, submit a request to support. You will be given the opportunity to withdraw your balance before closure. Self-exclusion is also available as part of our responsible gaming commitment.

The minimum deposit depends on your chosen payment method. Mobile Banking and e-wallet options generally allow smaller starting amounts. Check the deposit page or ask support for the latest limits.

Mobile Banking and e-wallet deposits usually reflect within 1–5 minutes. Bank transfers may take 15–30 minutes. If your deposit hasn't arrived, contact support with your transaction ID.

AC99 supports a range of payment methods:

• Mobile Banking
• E-Wallet
• Bank Transfer
• Cryptocurrency (selected methods)

Check the deposit page for the latest available methods.

AC99 generally does not charge any fees for deposits. However, your payment provider (mobile banking or bank) may apply their own transaction fees — this is entirely subject to their individual policies.

First, gather your transaction ID or a screenshot. Then contact AC99 live chat support with that information. Our team will resolve the issue within 24 hours. If any amount was deducted, it will be refunded.

No. Under AC99's policy, deposits must always come from your own account. Deposits from third-party accounts are not accepted and may result in account termination.

The minimum withdrawal amount varies by method. Check the withdrawal page for the latest figures or contact support. Withdrawals from bonus funds require wagering requirements to be met first.

If your withdrawal is taking longer than expected, log in first and check the withdrawal status. If it shows "Pending", KYC verification may still be required. If you need further help, contact support with your withdrawal ID.

Yes, but wagering requirements must be met before you can withdraw bonus funds. For example, a 30x wagering requirement means you need to place bets totalling 30 times the bonus amount. Once fulfilled, any winnings from the bonus can be withdrawn.

Yes, for security purposes withdrawals always go back to the same account used for the deposit. If you need to send funds to a different account, contact support first to complete additional verification.

Multiple withdrawals per day are generally allowed, though daily and monthly limits apply. Larger withdrawals may require additional verification time. Contact support for full details on the limits.

A wagering requirement means you must place bets totalling a set multiple of your bonus before you can withdraw it. For example, a 25x requirement on a BDT 100 bonus means you need to wager a total of BDT 2,500. Not all games contribute equally toward wagering.

Yes, most bonuses have an expiry period — typically 7 to 30 days. If the wagering requirements are not met within that time, the bonus is automatically cancelled. Make sure to read the terms for each bonus individually.

When someone registers using your referral link or code and makes their first deposit, you will receive a referral bonus. The bonus amount depends on your referred friend's first deposit. See the site for full terms and conditions.

Yes. If you prefer to deposit without a bonus, let support know before making your deposit. Once a bonus has been added to your balance, wagering requirements must be met before you can withdraw.

Free spins are generally valid on specific slots games — the eligible games are listed in the bonus offer. Winnings from free spins are typically subject to wagering requirements.

Yes. All games on AC99 use Certified RNG (Random Number Generator) technology, ensuring every outcome is entirely random and not predetermined. The system is regularly audited by independent third parties.

Yes, nearly all AC99 games are fully playable on mobile. The website is completely mobile-optimized. For an even better experience, you can download the Android app.

AC99's Live Casino offers dealers in multiple languages, including Bengali-speaking dealers available during select hours. Visit the Live Casino page to see available tables and dealers.

Many slot games offer a demo mode where you can play for free using virtual credits. Winnings from demo mode cannot be withdrawn. Live Casino games generally do not have a demo mode.

Self-exclusion lets you voluntarily pause your gaming activity for a set period. You can temporarily or permanently close your account for anywhere from 30 days to indefinitely. To apply, contact support and mention "self-exclusion".

Yes, completely safe. AC99 follows international data protection standards and uses 256-bit SSL encryption. Your information is never sold to third parties. Learn more Privacy PolicyRead more at.

If you suspect someone else is accessing your account, change your password immediately and notify support. Our team will temporarily lock the account and investigate.

AC99 features:

• Deposit Limits (Daily/Weekly/Monthly)
• Loss Limit
• Session Time Limit
• Cooling-Off Period
• Self-Exclusion
• Reality Check Reminder

For more details Responsible Gaming View page.